We are going to answer a different way: is it worth investing in them? At this point a simple NO is the answer. We (@ Startup Port) have helped few startups in this filed (ready meal kits, grocery delivery, food and meal selection, nutritional discovery, etc…) and have a very deep dive and solid data in this field. We also work on both sides of the table, as investors and startup operating advisors. So instead of answering if this segment will survive we should look at the investable side of the equation. We carefully look at past patterns, which many forget to rummage thru, and one can easily see that many such startups and established entities failed (We can provide a list to interested readers)
But back to this subject: For years now, we have been living in a golden era of VC-subsidized and investor funded (ready to eat) meals (for the universe looking for the easy-button.) As startups piled into the food delivery space, they showered customers with promotional offers made possible by generous investor financing (and definitely not from revenues!). The problem here is not the difficult supply chain management (which is a bear to deal with) of the food prep, but the logistical issues of the last mile delivery and the packing! This area is a killer for all of them. Plus with continued challenges in attracting new customers, retaining existing customers, and fulfilling customer orders in a cost-efficient manner, buying into a pure-play meal-kit company doesn’t make much sense.
Feel free to contact us to learn more about this market.
Here is the scoop:
Meal-kit delivery services typically require customers to sign up for a subscription for regular meal-kit deliveries, usually every week. They send preportioned ingredients and recipes to customers’ doorsteps, making it extremely easy to prepare a home-cooked meal.
They take out the time-consuming elements of shopping for groceries and measuring and preparing ingredients. They also reduce wasted ingredients, such as when you buy a whole bunch of green onions and only use three of them, or when you buy an expensive jar of spice and only use a teaspoon. That can save money and it’s better for the environment because less food goes to waste. Meal kits reduce food waste by 62%, according to a 2016 study from sustainability nonprofit BSR that was commissioned by Blue Apron.
The business model originated in Sweden in 2007 and it quickly gained popularity throughout Europe. HelloFresh brought the business to the United States in 2012 at the same time Blue Apron launched its meal-kit delivery service.
There are now more than 150 meal-kit companies in the U.S. alone. Even with that wealth of options, less than 10% of American consumers have tried a meal-kit delivery service, according to a survey from Nielsen.
But the meal-kit market is growing quickly. Meal-kit sales grew three times faster than any other channel for food sales between the first quarter of 2015 and the first quarter of 2017. Total meal kit sales were estimated at $2.2 billion last year, a tiny fraction of the $1.5 trillion food industry.
Blue Apron highlights the size of the U.S. grocery market ($780 billion) and restaurant market ($540 billion) as its addressable market. Management cites the growth of e-commerce in other industries as a reason to believe more people will order meal kits like Blue Apron’s online. Of course, many companies are keen to say their total addressable market is much bigger than their actual market opportunity.
Funding in food delivery is supposed to be a virtuous circle. Customers who are drawn in by coupons are supposed to be won over by the convenience and quality of the service. They become regular users, placing more orders more often, until the value of their spending exceeds the money the startup invested to win their loyalty. The startup tells investors about its soaring user and order numbers, and the lifetime value of its customers, and they award it even more money, which goes into more discounts and subsidies, and so on and so forth.
The problem is that it rarely works like this in reality. Postmates has struggled to make its on-demand deliveries cheap and missed profitability targets for two straight years. It charges a delivery fee and a 9.99% service fee (recently raised from 9%) on most orders. Munchery, a San Francisco-based startup that prepares and delivers meals, has struggled with high food waste and losses that at times topped $5 million a month. The company has cut staff, replaced its CEO, and stiffed early backers to stay afloat. SpoonRocket, a Bay Area startup that cooked and delivered meals, went out of business in March 2016. Maple, a startup that dreamed of delivering a better office lunch, closed its kitchen earlier this month. On Friday, Sprig, a gourmet meal delivery service in San Francisco that raised nearly $60 million, became the latest casualty, announcing it would shut down by the end of the day.
What gives? It’s not that people don’t want food brought to their doors. Seamless is incredibly successful in New York as is its parent company, Grubhub, nationwide. Domino’s Pizza has 14,000 stores and delivers more than 1 million pizzas a day. Its stock is up more than 5,000% since 2008. In June 2016, researchers at Morgan Stanley estimated the market for online food delivery could be worth up to $210 billion.
These are a few of the data points that led investors to pour billions of dollars into food delivery startups over the last three years. There were also the big trends, like slowed spending at grocery stores, a preference for fresh organic food, and a belief that in many industries, as appeared to be the case with Uber and rides, one winner would take all.
“You don’t have to leave your house, you don’t have to leave your office—you can be in the middle of a park, you know, somewhere, anywhere, and the food will come to you within minutes,” Simon Rothman, a partner at VC firm Greylock, which invested in Sprig, told me last year. “It’s going to be a lot like Uber, where it’s going to be hard to imagine all that friction and inefficiency in the industry before,” he added. “I think we’re changing the proposition of food.”
Unfortunately these investors failed to heed another data point: how much most people are actually willing to spend. According to the same Morgan Stanley report from last June, 71% of people said they would pay no more than $5, excluding tip, for a $30 order of food that was “guaranteed to be delivered fast.” Fifteen percent said they wouldn’t pay for delivery at all.
Understanding the Meal Delivery Startup Casualties
Food delivery startups gained popularity among Venture Capital investors around 2010, leaving Blue Apron and other large players to pioneer the industry with high valuations and encouraging more new competition to enter the market. While there has been a remarkable diversity of proposed solutions, from prepared meal apps, to meal kits and online grocery delivery services like Instacart, the challenge remains finding a financially viable business model.
When demand for quality food, convenience and value is high, but the complexity of owning meal production through delivery at scale presents a challenge, so does the ability to stay afloat. Many of these meal-service startups have relied on venture funds to deeply subsidize their prices to customers. Good for consumers, not so good for sustainability.
Food delivery service, Sprig, joins the growing list of shuttered startup companies. It joins other entrants such Radish, SpoonRocket, Kitchit and Maple to name a few. In a climate where many food delivery startups have been acquired or died, the market has changed quite a bit over the last few years:
Successful entry: Startups like Blue Apron received large valuations ($2B), DoorDash ($659M), and Postmates ($609M) that led to a host of other entrants eager to join in.
Slowdown in the market: Instacart and Blue Apron received significant funding in 2012 and 2013 as they attracted investor attention. Lately, only a few smaller players have joined the pack with 7 new entrants in 2016-2017; 8 in 2014; and 12 in 2013.
Unsustainability leads to exit: Many M&A’s happened as well as deaths among the food delivery companies due to customer acquisition, production, sustainability, and scale efforts.
The shutdown of these delivery services comes down to the question of sustainability and scale. Meal preparation and services is a labor and logistics intensive program, and these startups are struggling for efficiency, and solving the question “How do you keep variety high without costs creeping up?” And with customer acquisition costs high but deeply subsidized, churn is a huge concern.
We’ve tried many of these programs and are still working to understand what the real difference is between the ones that have failed and the ones still around. The basic premise behind companies like Sprig and Radish is creating consumer promise, but at a very costly enterprise of delivery and cash burning fast. Blue Apron and companies alike are trying to scale, reaching a larger geography and subscription based consumers fulfilling their nightly need for meals. Does the difference lie in consistency and membership?
In light of this, many companies are now modifying their portal for deliveries from local restaurants, rather than owning their own kitchens and having to invest in infrastructure. Grub Hub Uber Eats, DoorDash, and Seamless have shown better performance with an asset light model that relies on existing chains.
There will undoubtedly be several companies that solve the meal delivery puzzle but there will also be a large number of failures left in the wake.
According to a 2017 Insights Nilesen survey only 4% of shoppers buy groceries online and 54% will not consider buying online and prefers to buy at a physical store. The rest are undetermined and do not see a value at this time!
Even though there’s plenty of room to grow the market with all the buzz around and investment into meal kit startups, industry research suggests that meal kits move less than one-half of a percentage point worth of food-at-home sales in a year.
The pros and cons of the ready meal kit markets
The bull case for meal kits
The subscription economy has boomed over the last half decade. It started with the shift from an ownership model to a rental model with companies offering unlimited streaming video and all-you-can-listen buffets of music. More recently, companies have started offering subscriptions for consumable goods like pet food, toiletries, clothes, and toys. Meal kits capitalize on the growth of the subscription economy, which only appears to be expanding into new markets and getting more and more prevalent.
Meal-kit delivery services also take advantage of the growing preference for fresh food versus packaged and branded food. That trend (along with a growing preference for organic food) is a major reason why Amazon made the move to acquire Whole Foods in 2017, and it’s bolstered the sales of meal kits at the expense of frozen meals.
They present an opportunity to cut into restaurant sales as well. Instead of going out to eat for date night, a couple can stay home and cook a meal for around $10 a plate. Not only do they save money, but they also get to share the experience of creating a meal together. To me, this seems like a much better value proposition than the focus on meal kits replacing grocery shopping.
Overall, total spending on meal kits in the U.S. is expected to climb to $11.6 billion by 2022, according to research firm eMarketer. That’s a 20% average growth rate from last year. Profits ought to grow significantly faster as companies scale and can leverage fixed costs. If a company can take market share, like HelloFresh did last year, that means it will be growing even faster.
The bear case for meal kits
Meal-kit companies face an increasingly competitive market, especially as established grocers move into the space.
A recent survey from Albertsons found that 80% of customers want to buy meal kits in stores. (Albertsons might be a bit biased, though, considering it’s a grocery store chain.) Even the stand-alone meal-kit delivery services appear to agree, though: Blue Apron announced plans to sell its meal kits in stores in March 2018, and started selling its kits in Costco stores in May.
But there’s a limited number of grocery chains that will be willing to partner with stand-alone meal-kit companies, especially as the larger chains including Walmart, Kroger, and Albertsons introduce their own options. A grocer is more likely to create its own meal kit or acquire a meal-kit company than partner with one in order to start selling kits in stores. We’ve already seen that happen several times.
And while it may be enticing to invest in a company like Blue Apron based on speculation that a grocery chain will acquire it at a premium to its current stock price, that’s not a good reason to invest in a company. You’d be counting on something happening that’s largely out of the hands of the company’s management.
A fiercely competitive market will continue to put pressure on margins for all companies involved. Smaller companies that primarily drive revenue from online meal kit subscriptions will face greater pressure as they work to overcome the huge competitive advantages of big retailers with store displays and large supply-chain networks. That means higher customer acquisition costs and lower average customer lifetime value.
Should you invest in meal kits?
The meal-kit market remains very competitive, making the economics of stand-alone meal-kit delivery companies very unattractive. Shares of Blue Apron have spiked in price recently on speculation that the company could be acquired, giving investors a fairly unattractive valuation for investment at the moment. HelloFresh is only slightly more attractive due to its scale and operations outside of the United States.
But with continued challenges in attracting new customers, retaining existing customers, and fulfilling customer orders in a cost-efficient manner, buying into a pure-play meal-kit company doesn’t make much sense.
Buying a grocery chain that’s investing in the space, however, might make more sense. Kroger and Walmart have been making aggressive moves and hold a competitive advantage in sourcing and distribution. That said, meal kits represent a very small portion of their business. But if you believe the meal-kit market will become a bigger overall portion of grocery sales, grocers already investing in the space present an excellent opportunity for investors to capitalize on the trend at a fair price.
It’s an overheated, over hyped, over priced and unsustainable market.
Major challenges in the meal-kit industry
Meal-kit companies face several major challenges when it comes to growth and profitability, including high customer acquisition costs, poor customer retention rates, optimizing efficient fulfillment services at a large scale, and the lack of a real economic moat.
Customer acquisition
Meal kits have broad appeal, but acquiring new customers has proven extremely expensive. Blue Apron claimed it had a customer acquisition cost of just $94 in its S-1 filing with the SEC when it had its initial public offering in 2017. That number belies the fact that it’s seen lower and lower marketing efficiencies as it expands its marketing budget and tries to reach a broader audience. When Blue Apron pulled back on marketing spend last year, it saw a dramatic drop — the company lost 290,000 customers in the last three quarters of 2017.
Meanwhile, HelloFresh spent $333 euros ($389) in marketing per net customer addition in the U.S. last year as Blue Apron pulled back on marketing. The company more than doubled its marketing spend in the U.S. last year, which resulted in more than doubling its U.S. customer base as well, but it’s unclear whether the investment will be worth it in the long term.
While those are two prime examples, customer acquisition is a significant challenge for other independent brands as well. Acquiring customers requires heavy investments in advertisements in various media, referral programs, and promotional introductory offers. With so many competitors in the space, there’s pressure to make those referral programs and introductory offers as enticing as possible. Blue Apron CEO Brad Dickerson has even admitted that customer acquisition is only becoming more expensive as competition increases.
Customer retention
Not only is it tough to acquire new customers, but the meal-kit market is notorious for having trouble with customer retention. Neither Blue Apron nor HelloFresh disclose customer retention.
Daniel McCarthy, an assistant professor of marketing at Emory University, estimated in 2017 that 55% of Blue Apron’s customers unsubscribe within a month and 72% are gone within six months. Furthermore, he found that customers become less engaged over time regardless of whether they remain customers.
With high customer acquisition costs and poor customer retention rates, it’s difficult to break even on new customers. In fact, McCarthy estimates Blue Apron loses money on 70% of customers. That number only gets worse as the cost of acquiring new customers increases and the amount of revenue from each new cohort decreases.
Customer retention appears to improve with more specialized meal-kit services. Sun Basket, for example, claims to have a retention rate three times better than its major competitors, and it raised $58 million in January 2018 to fund an expansion. With its focus on various specialized diets, it’s been able to provide greater convenience for its customers, although it makes it more of a niche service.
Fulfillment
Another major challenge for meal-kit companies is fulfilling orders, particularly at scale. Each meal-kit company must invest in its own fulfillment center to prepare, sort, package, and ship orders to all of their customers. That requires significant capital investments in real estate and technology, and ongoing investments in people to help fulfill orders.
Not only can it be expensive, but attempting to scale can cause operational issues as well, something Blue Apron is all too familiar with. As it transitioned to its new Linden, New Jersey, fulfillment center — which features increased automation to reduce manual labor — Blue Apron faced challenges getting the right ingredients in the right boxes. The number of orders that arrived at customers’ doorsteps late or with missing ingredients increased dramatically, which put additional pressure on its customer retention.
Fulfillment becomes increasingly complicated as meal-kit companies add more options for customers. When every customer gets the same order, it’s hard to put the wrong ingredients in the wrong box. But when each customer has a unique order, the odds of it being incorrect increase tremendously. Meal-kit companies have to balance that complexity with the ability to attract new customers with a more diverse product selection.
Fulfillment requires big, fixed operating expenses that benefit from scale. For example, HelloFresh’s U.S. operations saw its active customer count more than double last year to 890,000, but fulfillment expenses grew just 59% year over year and shrank from 46% of revenue to 38%. But if customers start moving in the other direction, as they did for Blue Apron, those fixed costs are a big drag on profits.
Fulfillment is an area where established grocers have a significant advantage. Walmart, Albertsons, and Kroger have robust supply chains optimized for delivering food to stores. Utilizing their scale, they can more easily shift resources toward meal-kit fulfillment. Amazon is basically a fulfillment company, so it can certainly leverage its expertise should it decide to launch a nationwide meal-kit offering.
Differentiation
Perhaps the biggest challenge for meal-kit delivery services to overcome is that they’re all practically the same. You get a box of food delivered to your doorstep every week or so; who cares what logo is printed on the side of the box or who created the recipes?
The barriers to entry are also extremely low. That’s clearly evidenced by the boom in different services since 2012 to more than 150 different companies. As a result, branding is a big focus for meal kit delivery services. And branding requires lots of marketing spend that has diminishing returns as more and more competitors enter the market.
What else? Without giving the secret sauce, we need to add some other challenges which we witnessed from our end: + Sustained Lean Operation, + Environmentally Save Packaging, + Last Mile Logistics (Becoming very difficult to manage and sustain), + Product Supply Chain Management, to name few.
The big competitors in meal kits
There are quite a few competitors in the meal-kit industry. Here’s a rundown of some of the most important players.
Blue Apron: One of the first meal-kit companies in the United States, Blue Apron was the first to make an initial public offering (IPO). The company offers two-person and four-person family plans with between two and four recipes per week. It recently started teaming up with brands and celebrities to lend their name to various meal plans including Whole30, AirBnB, and model Chrissy Teigen.
HelloFresh: The Germany-based company passed Blue Apron as the largest meal-kit provider in the United States after entering the market around the same time Blue Apron was founded. It also operates in its home country, as well as several other markets in Europe, Canada, and Australia. It offers two-person and four-person plans with the choice between two and four recipes per week.
Home Chef: Home Chef takes a slightly different approach, offering customers more flexibility in how many meals they purchase in a week. Customers select from 15 meals each week, and pay a flat fee ranging from $7.99 to $9.95 per serving regardless if they choose two, four, or six servings of any meal. They can also add fruit and smoothie ingredients to their package. Grocery chain Kroger purchased Home Chef in 2018.
Sun Basket: Focused on clean, healthy eating, Sun Basket offers organic produce and responsibly sourced meats. It has plans geared toward people on paleo, gluten-free, vegan, vegetarian, and Mediterranean diets. It also has a plan it calls “lean & clean” for people who just want to eat healthier. It offers three two-serving meals per week or between two and four four-serving meals per week.
Plated: Customers get 20 menu options each week and Plated will deliver anywhere between two and four meals per week with two, three, or four servings per meal. It also includes dessert. Privately owned grocer Albertsons bought Plated in 2017, and started offering some Plated meal kits in stores shortly after.
Chef’d: In contrast to most meal kits on the market, Chef’d doesn’t require a subscription. Instead it offers hundreds of meal kits a la carte at varying prices based on the ingredients included. For those who would rather subscribe, it offers weekly meal plans for two or four people with up to seven meals per week.
Kroger Prep+Pared: Kroger launched its own line of meal kits in late 2017 that are available in select Kroger supermarkets. There’s no subscription service — customers simply pick up meal kits at the store. Each kit includes two servings and costs between $14 and $20.
Walmart: The world’s largest retailer began experimenting with meal kits in 2017, and it plans to introduce its own line of meal kits to shoppers in 2,000 of its stores by the end of 2018. Customers will also be able to order meal kits online for curbside pickup at its stores.
Amazon: Shortly after its acquisition of Whole Foods, Amazon started experimenting with its own meal kits in select markets. It included some meal kits in its Amazon Go store in Seattle and offered them a la cart online. They are no longer available, but Amazon is capable of quickly launching a product nationwide with its massive distribution network and its 450-plus Whole Foods locations if it sees a real opportunity.
There are dozens of other competitors in the market, many serving a specific niche. Additionally, several big brands and celebrities have attached their names to meal kits to try to differentiate their products. Oprah Winfrey and DJ Khaled, for example, are invested in Weight Watchers, which recently launched a line of kits in partnership with Chef’d. Martha Stewart has her own line of meal kits, and Chrissy Teigen has teamed up with Blue Apron.
The above information and data is provided as a reference to our readers and has been compile form different reliable sources and professionals involved in Amazon, Whole Foods, Blue Apron and many others in the fields of CPG, Meal Kit prep., Grocery Markets, Delivery and Financial Analysis.